Frequently Asked Questions
Answers to all your questions at vs7789
From opening an account to depositing with bKash, cricket betting to claiming bonuses — everything you need to know, all on one page.
Whether you are new to vs7789 or a returning player, questions are perfectly normal. On this FAQ page we have provided detailed and straightforward answers to the questions most frequently asked by players in Bangladesh — including account registration, deposits and withdrawals via bKash and Nagad, rules for slots and live casino games, welcome bonus terms, and information on safe gaming. If you cannot find the answer to your question, our 24/7 live chat support is always here for you.
Account and Registration
Deposits and Withdrawals
Games and Rules
Bonuses and Promotions
Security and Responsible Gaming
Account and Registration
To open an account at vs7789, you need an active mobile number and a valid email address. Just fill in your name, mobile number, and preferred password in the registration form and your account will be ready within a few minutes. Please note that only people aged 21 or above can open an account at vs7789.
No, only one account per person is allowed. Creating multiple accounts may result in bonus cancellation and temporary suspension of the account. If you forget your password or login details, go to the vs7789 Login page and use the password reset option, or contact us via live chat.
Click the "Forgot your password?" option on the vs7789 Login page. Enter your registered mobile number or email and a verification code will be sent to you. Use that code to set a new password. The whole process usually takes 3-5 minutes. If you run into any trouble, get direct help from our 24/7 live chat.
vs7789 takes account verification seriously to ensure safe gaming. Your mobile number is verified at the time of registration. For large withdrawal amounts, additional identity verification may be required — this process is done to protect your account. Once verification is complete, transactions become faster and smoother.
Absolutely. vs7789 is a mobile-friendly platform — you can log in directly from any smartphone browser by going to the vs7789 Login page. The website automatically adjusts to your screen size, so you can enjoy all games and payment features without downloading a separate app.
Deposits and Withdrawals
A deposit from bKash to vs7789 is generally credited to your account within a few minutes. The minimum deposit amount is ৳300. Once the deposit is confirmed, the payment gateway credits your account automatically — this service is available outside banking hours as well.
Yes, vs7789 supports all popular mobile banking services in Bangladesh — bKash, Nagad, and Rocket are all accepted. Direct bank transfer is also available. The minimum deposit amount is the same for every method — ৳300. No extra charges apply depending on the method used.
Withdrawals at vs7789 take only 5-30 minutes. Once your request is approved, the money is sent directly to your bKash, Nagad, Rocket, or bank account. The minimum withdrawal amount is ৳800. You can submit a withdrawal request at any time, day or night.
vs7789 does not charge any deposit or withdrawal fees on its end. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges — that is governed by their respective policies. For bank transfers, charges set by the bank may apply.
First, check in your mobile banking app whether the transaction was successful. If it was successful but your vs7789 account has not been credited within 15 minutes, contact us via live chat with the transaction reference number. Our support team will resolve the matter quickly.
Games and Rules
Go to the cricket section of vs7789 and select BPL or any ongoing match. Choose your preferred bet from the various markets available (match winner, toss winner, over/under, wickets, etc.), set the amount, and confirm. Odds update in real time during live matches, so pay close attention to the odds before placing your bet.
RTP, or Return to Player, is a theoretical percentage indicating how much a game is expected to return to players over the long term. For example, if a game has a high RTP, there is a relatively higher chance of getting more back over the long run. Keep in mind, though, that every spin is completely random — RTP does not guarantee a win in any particular session.
In vs7789's live casino you can play roulette, blackjack, baccarat, Sic Bo, and many other table games via live streaming with real dealers. Games from world-class providers such as Evolution Gaming and Ezugi are available. You can also enjoy modern crash games including Aviator by Spribe.
All slots and table games at vs7789 run on RNG (Random Number Generator) technology, which ensures that every result is completely random and unpredictable. We only offer games from reputable providers — Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and NetEnt — all of whom are regularly audited by third parties.
Limbo is a multiplier-based game where you set a target multiplier and place a bet — if the randomly generated result equals or exceeds your target, you win. The 24 Hour Grand Prix is a continuous tournament format where prizes are determined based on points collected over a 24-hour period. Detailed instructions for both games can be found on their respective pages.
Bonuses and Promotions
When you open an account at vs7789 for the first time, you will receive a 100% welcome bonus on your first deposit, up to ৳20,000. For example, if you deposit ৳1,000 you will receive an extra ৳1,000 bonus — giving you a total of ৳2,000 to play with. The bonus is added to your account automatically; no separate code is needed.
The wagering requirement is the condition that specifies how many times you must bet in total before you can withdraw winnings from a bonus. The wagering requirement for vs7789's welcome bonus is 10 times (10x). This means if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing. See the full details on the Terms and Conditions page.
No separate application is needed to join vs7789's VIP program. Your tier advances automatically through regular play. There are four levels — Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%), and Platinum (up to 1.2%). Higher tiers come with better benefits and faster support.
VIP cashback is paid out on a weekly basis — cashback is added to your account each week based on your betting activity for that week and your current tier. The more you play, from Bronze up to Platinum, the more cashback you receive. Cashback is credited directly to your main balance.
Creating multiple accounts, misusing a bonus or violating its terms, registering with false information, or failing to meet the wagering requirement within the set time limit — any of these can result in bonus cancellation. We recommend reading our terms and conditions page for full details on all bonus terms.
Security & Responsible Gaming
vs7789 uses the highest-grade SSL encryption technology — this keeps your personal information and financial transactions fully secure. Our server security and data privacy policies are strictly followed. Your information is never sold or shared with third parties. Please read our privacy policy for more details.
vs7789 is for those aged 21 and above only. We follow an age verification process to protect minors from gaming. If a parent or guardian believes their underage child is using this site, please notify our support team immediately. Responsible gaming is our highest priority.
Yes, vs7789 provides responsible gaming tools. You can set deposit limits, take a temporary break, or self-exclude. To use these features, contact us via live chat or see detailed information on the responsible gaming page. Gaming should be for fun — if you ever feel you need a break, do not hesitate to let us know.
The vs7789 support team is available 24/7 in Bengali directly through live chat. You can open the live chat window from any page on the site and speak with us directly. If you prefer to contact us by email, write to [email protected]. We are always ready to assist with any issues, questions, or complaints.
If you feel that gaming is having a negative effect on your daily life, family relationships, or financial situation, that may be a sign of a problem. The urge to chase losses, being unable to stop gaming, or playing in secret — these are warning signs. You will find detailed resources and advice on vs7789's responsible gaming page. Remember, seeking help is a sign of strength.
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